Shipping policy
Last Update: June 11, 2026
At Kovelli, we believe that shopping should be simple and hassle-free. This is why we aspire to create a seamless online shopping experience for customers, with transparent shipping policies that serve the best interests of our customers. We offer 100% free shipping on all orders delivered throughout the United States.
Shipping Locations
Our shipping policy is applicable to:
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Orders shipped within all 50 states in the USA
Delivery Times
Our estimated delivery times are as follows:
Order Cutoff Time: 6:00 PM (CDT). If an order is placed after this time, it will be processed during the next business day. And this may add one extra day to the delivery timeframe.
Order Handling Time: 1-2 Business Days. Monday-Friday.
After we are done processing your order, one of our trusted carriers will ship it to your location.
Transit Time: 6-8 business days. Monday–Friday.
Estimated Delivery Time: 7-10 business days. Monday-Friday.
Note: These delivery times are estimates based on average successful deliveries. The timeframe may vary due to unforeseen factors that may be beyond our control.
Carrier Services
Orders shipped within the United States are delivered via USPS, UPS, FedEx, DHL, or other trusted local carriers. The carrier assigned to your order is selected based on your delivery location, package size, and shipping requirements. Tracking information will be provided once your order has been dispatched.
Shipping Costs
Free Shipping: We offer 100% free shipping for all orders within the United States. There are no minimum order requirements.
Delivery Issues
In case you come across any kind of issues with the delivery, our customer service team is available to address your concerns. Whether you are facing delays or your package has been lost, our team will make sure that your order is handled efficiently.
If an item is missing from your delivery, please contact us within 48 hours at
info@kovelli.com with your order number and photos.
Tracking Your Order
Once we ship your order, we will send you an email confirmation that will contain your tracking number. You can track your order: Order Tracking Page
Changes to This Policy
Kovelli reserves the right to update the shipping policy based on any updates in company or carrier policies. The policy changes will be reflected on this page with a revised Last Update date. We encourage all customers to keep reviewing this policy for any future changes. Continued use of the Kovelli website after any policy changes constitutes your acceptance of the new shipping policy.
Have Any Questions?
Visit our FAQs page or contact our customer support team for assistance.
Contact Information
Store Name: Kovelli
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Email: info@kovelli.com
Phone: +12243629736
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1-2 business days.