Have a question? Kovelli got you covered
At Kovelli, we're always happy to hear from you! Whether you have questions about your order, need help choosing the right product for you, or simply want to share feedback, our team is here to assist. You can reach us by email at info@kovelli.com
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Phone: +12243629736
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your email within 1–2 business days.
Frequently Ask Questions
What makes Kovelli different?
We are not just a brand; we are a community built around care.
Our team pours their heart into creating products that truly help people, and we treat every customer with warmth, respect, and honesty. Your well-being is our top priority.
How long does shipping take?
- Order Handling Time: 1-2 Business Days. Monday-Friday.
- Transit Time: 6-8 business days. Monday–Friday.
- Estimated Delivery Time: 7-10 business days. Monday-Friday.
For more details, see our Shipping Policy.
What payments do Kovelli accept?
Kovelli accepts all major payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay.
How Kovelli return policy work?
Once your return arrives and passes inspection, The refund will be processed within 7 days. Your bank or payment provider may take an additional 3–10 business days to post the refund.
What if I am not happy with my order?
We want you to love everything you receive.
If something does not feel right, you have 30 days to request a return (as long as the item is unopened and unused). No stress, no pressure, we are here to help.
How can I contact Kovelli?
You can reach us anytime at:
📧 info@kovelli.com
📞 +1 224 362 9736
Our support team replies within 1–2 business days.