Have a question? Kovelli got you covered
At Kovelli, we're always happy to hear from you! Whether you have questions about your order, need help choosing the right product for you, or simply want to share feedback, our team is here to assist. You can reach us by email at info@kovelli.com
Company Details:
Kovelli is operated by Kovelli LLC.
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Phone: +12243629736
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1–2 business days.
Frequently Ask Questions
What makes Kovelli different?
We’re not just a brand; we’re a community built around care.
Our team pours their heart into creating products that truly help people, and we treat every customer with warmth, respect, and honesty. Your well-being is our top priority.
How long does shipping take?
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated total delivery: 7–10 business days
For more details, see our Shipping Policy.
What payments do Kovelli accept?
Kovelli accepts all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are securely processed to ensure your information stays protected.
How fast is Kovelli shipping?
Once your return arrives and passes inspection, we’ll issue your refund directly to your original payment method. It usually takes 5–7 business days to appear, depending on your bank.
What if I’m not happy with my order?
We want you to love everything you receive.
If something doesn’t feel right, you have 30 days to request a return (as long as the item is unopened and unused). No stress, no pressure, we’re here to help.
How can I contact Kovelli?
You can reach us anytime at:
📧 info@kovelli.com
📞 +1 224 362 9736
Our support team replies within 1–2 business days.