Frequently Asked Questions (FAQ)

Last updated: October 25, 2025

Welcome to the Kovelli FAQ Page — your go-to guide for quick answers about our products, shipping, and policies.
We’re here to make your experience as simple and stress-free as possible. If you need more help, feel free to reach out to us at info@kovelli.com.

1. How long will it take to receive my order?

Here’s what you can expect:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated total delivery: 7–10 business days

For more details, see our Shipping Policy. 

2. Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders with no minimum purchase required.
You can learn more in our Shipping Policy.

3. Where is Kovelli based?

Kovelli is a U.S.-based wellness brand, focused on high-quality lifestyle and self-care products.
All orders ship from our U.S. fulfillment partners to ensure quick and reliable delivery.

4. What if I receive a defective or damaged product?

We want every customer to receive products in perfect condition.
If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery, and we’ll replace or refund it at no cost.
See our Return Policy for details.

5. Can I cancel my order after it’s placed?

Yes — you can cancel within 24 hours of placing your order.
After that window, your order may already be in processing or transit. Please contact info@kovelli.com as soon as possible.

6. What is your return policy?

We offer an easy and stress-free 30-day return window.
If you’re not fully satisfied, simply contact us and we’ll help you with the return process.
Visit our Return Policy for full details.

7. When will I receive my refund after returning a product?

Once your returned item is received and inspected, we’ll issue your refund within 7 business days.
Processing times may vary depending on your bank or payment provider.

8. Do your products include warranties or guarantees?

Yes — all Kovelli products come with a 30-day quality assurance guarantee.
If you experience an issue, we’ll gladly replace or refund your item in line with our Return Policy.

9. How can I contact customer support?

You can reach us anytime at info@kovelli.com or through our Contact Us page.
Our support team is here to help with orders, product questions, and general inquiries.

10. Do you ship internationally?

Currently, we ship within the United States only.
We’re exploring international expansion in the future — stay tuned!

11. Do you have a physical store?

No, Kovelli operates exclusively online.
This allows us to keep our operations efficient and pass savings directly to our customers.

12. Can I place a bulk or wholesale order?

Yes! We accept bulk or business orders for select products.
Please contact info@kovelli.com for details and pricing.

13. How do I exchange a product?

If you’d like to exchange an item for a different option, our team can help.
Simply contact us within 30 days of receiving your order, and we’ll guide you through the exchange process.

14. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.You can follow your shipment directly on our Track Order page.

Contact Information:
Store Name: Kovelli
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Email: info@kovelli.com
Phone: +12243629736

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)

We do our best to reply to your e-mail within 1–2 business days.

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