Billing Terms and Conditions

Kovelli Billing Terms & Conditions Policy

Last updated: October 25, 2025

At Kovelli, we believe your checkout experience should be as smooth and transparent as your shopping experience. The following policy explains how payments, pricing, and refunds are handled when purchasing through our store.

Accepted Payment Methods

We accept a variety of secure and trusted payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Afterpay (available where supported)

  • Bank Transfer – available for select bulk or wholesale orders (contact us directly for assistance)

All transactions are processed in United States Dollars (USD).

Payment Processing

  • Payment is required in full at the time of purchase.

  • Orders will not be confirmed or shipped until successful payment is received.

  • If your payment is declined, the order will be automatically canceled and not processed.

Pricing & Currency

  • All prices listed on the Kovelli website are shown in USD.

  • Prices, promotions, and availability may change at any time without prior notice.

  • Any applicable taxes and shipping costs are calculated and displayed during checkout before completing your order.

Secure Checkout

Your security is our priority. Kovelli uses SSL encryption and verified payment gateways to protect your information during every transaction.
We never store your complete payment details — all sensitive information is handled securely by our payment partners.

Refunds & Chargebacks

  • Refunds are handled in accordance with our official Return Policy.

  • If you experience any issue with your order or transaction, please contact our support team at info@kovelli.com before requesting a chargeback. We’ll do our best to resolve the issue promptly.

  • Unauthorized or fraudulent chargebacks will be reviewed and formally disputed where necessary.

Need Help?

If you have any questions about your order or shipping, please reach out to us at info@kovelli.com 

Contact

Should you have any questions or concerns about our Billing Terms and Conditions policy, please call or email us at info@kovelli.com

Contact Information:
Store Name: Kovelli
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Email: info@kovelli.com
Phone: +12243629736

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)

We do our best to reply to your e-mail within 1–2 business days.

Fraud Prevention

Kovelli actively monitors transactions to protect our customers and our business from fraudulent activity.
We reserve the right to delay or cancel any order that appears suspicious, involves unusual account activity, or fails verification checks. For higher-value purchases, we may contact you to confirm additional details before processing.

 

Policy Updates

Kovelli may update or modify this Billing & Payment Policy at any time to reflect changes in our business operations or payment providers. Any updates will be posted here, and the revised policy will take effect immediately upon publication.

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