Refund policy
Last updated: June 11, 2026
At Kovelli, your satisfaction means everything to us. We want you to feel confident in every wellness product you purchase. If something does not meet your expectations, we make it simple to return or exchange your order.
Return Eligibility
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Return Window: You may return items within 30 days of receiving your order — no questions asked.
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Condition: Items should be in their original condition, with all packaging and accessories included. We understand customers may need to open or inspect their purchase, so light handling is fine — just ensure the product is not used or damaged.
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Hygiene Items: For health and safety reasons, opened skincare, supplements, or other personal care items cannot be returned. These will always be clearly marked as non returnable on their product pages.
Return Costs
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If We Made a Mistake: If your order arrives damaged, defective, or incorrect, we will cover all return shipping costs and offer a replacement or full refund.
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If You Changed Your Mind: Returns for reasons such as ordering the wrong item or changing your mind are also accepted you will just cover the return shipping cost. Once the item arrives back in good condition, your refund will be processed quickly.
Our goal is to make every return smooth, fair, and stress free.
How to Return an Item
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Contact Us: Email our team at info@kovelli.com within 30 days of delivery. Include your order number and the reason for your return.
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Repack Securely: Place the item in its original or secure packaging to prevent damage in transit.
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Ship It Back: We will reply with your return authorization and detailed instructions on where to send your package.
Refunds & Processing
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Inspection: Once we receive your return, it will be inspected within 2-3 business days.
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Refund Processing: The refund will be processed within 7 days. Your bank or payment provider may take an additional 3–10 business days to post the refund.
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Restocking Fees: Kovelli does not charge any restocking fees for approved returns.
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Updates: We will keep you informed via email throughout the return process.
Exchanges
We accept exchanges within 30 days of delivery for eligible items. If you would like to exchange an item for another product, size, or variation, simply contact us, our team will help you arrange an exchange quickly, depending on availability.
Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately at info@kovelli.com. If the order has not yet been dispatched, we will cancel it and issue a full refund.
Non-Returnable Items
For hygiene and safety reasons, some opened wellness or personal care products (such as skincare, massage tools used on skin, or supplements) are non-returnable.
Items marked “Final Sale” cannot be returned or exchanged.
Changes to This Policy
We reserve the right to update the Refund Policy at any time. Any changes will be
reflected on this page with a revised Last Updated date. We encourage you to review
this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
We are always happy to help.
For any return, refund, or product inquiries, reach out to info@kovelli.com or visit our Contact Page for more support.
Contact
Should you have any questions about our return and refund practices or this Return and Refund Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@kovelli.com
Contact Information:
Store Name: Kovelli
Address: 335 Osage Drive, Bolingbrook, IL, 60490, USA
Email: info@kovelli.com
Phone: +12243629736
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1-2 business days.